Refund policy
REFUND & RETURN POLICY
Last updated: July 2026
Your satisfaction and comfort matter to us. If something isn't right with your order, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
To start a return, email us at support@supportmybody.co with your order number and reason for return. We will respond within 5 business days with return instructions.
Non-Returnable Items For hygiene reasons, the following items cannot be returned once opened:
- Pillowcases and bed sheets
- Eye masks and sleep masks
- Seat and wheelchair cushions that have been used
- Supplements and consumable products
Refunds Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo and your order number. We will send a replacement or issue a full refund at no cost to you.